Terms and Conditions

 Last Updated on 03/03/2025. These Terms of Service are effective immediately.

KMI Services Promises to Provide Quality Service by:

– Providing a professional cleaning service that is fully insured.

– Providing trained cleaning person(s) on specified date(s).

– Due to exposed liability, we cannot care for pets, plants, or children.

In Order to Provide You with the Best Possible Service; Please…

– Make your home accessible. A fee will be charged if we are unable to access your home. (see lockout policy below)

– Turn off alarm systems. If you choose to leave the alarm armed, we will not be held responsible for false alarms or misuse of the alarm system. No exceptions.

– Have your home picked up and ready to be cleaned. 

– We will make every effort not to break items, but accidents do happen. We have Limited Liability protection for replacement or repair. Identical replacement will be attempted but not guaranteed. It is for this reason, we avoid cleaning requests for irreplaceable or sentimental valuable items. Damage must be reported within 48 hours of service and after 30 days customer assumes liability.

–Flawless Cleaning Bedford cannot be responsible for damage due to faulty and/or improper installation, lack of maintenance, or general wear and tear of any items.

– We require 24-hour notice for reschedules or cancellations. There will be a cancellation fee of 50% of customer’s typical cleaning rate for cancellations within 24 hours of scheduled cleaning and all lockouts.

– Our cleaning hours are from 8:30am to 6:00pm. If for any circumstance our staff is sent away or locked out from your home between these hours, there will be a cancellation fee of 100% of customer’s typical cleaning rate. We will make every effort to work within time frames requested, but ask not to be sent away during our working hours. (Exceptions can be made when customer or household member is ill and must remain in the home and similar emergencies, or for first-time cancellations.)

– We will make every attempt to reschedule company initiated schedule changes due to holidays or extreme weather conditions as close to regular scheduled cleaning date as possible.

– To meet customer needs and their satisfaction, Flawless Cleaning Bedford reserves the option to re-evaluate rates at any time.

– If customer requests changes to service that differs from original estimate, additional charges will be billed or a new estimate may be required.

– If you are dissatisfied with a portion of your cleaning, let us know within 24-hours and we will send a cleaner back to your home to redo that area.

–  Customer feedback helps us offer the highest quality of service to all of our clients.

– ENJOY YOUR SERVICE!

CASH and BANK TRANSFERS are all acceptable forms of payment.

– Verbal agreement to begin service indicated acceptance of Service Agreement and permission to charge credit card.